Customer service

At TechPunt you check out quickly and securely with the payment method you find most convenient. From iDEAL and Bancontact to credit card, Apple Pay or paying in installments with Klarna: there's plenty to choose from. Every payment runs over a secure connection, so your details are always well protected. Below you'll find all payment methods at a glance, with a short explanation for each option.

Pay instantly

These payment methods process your payment right away, so your order is handled immediately. In the Netherlands and Belgium, this is the fastest way to check out.

iDEAL | WERO

By far the most popular payment method in the Netherlands. You pay directly in your own banking environment, at no extra cost.

Bancontact

The standard for online payments in Belgium. Works with all Belgian banks, including KBC, Belfius and ING.

Shop Pay

Save your details securely once and check out with a single click next time. Handy if you order from us more often.

Apple Pay

Pay in seconds with your iPhone, iPad or Mac, confirmed with Face ID or Touch ID.

Google Pay

Check out quickly on your Android device with the card already linked to your Google account.

PayPal

Pay with your PayPal balance or linked account, without sharing your card details.

Pay later or in installments

Want to pay for your purchase later or spread it across multiple installments? You can with one of these options.

Klarna

Receive your order first and pay afterward. That way you can check at home in your own time whether everything is to your liking, within Klarna's payment period.

iDEAL in 3

Split your purchase into three interest-free installments, paid via iDEAL. Great for a slightly larger order.

Pay by credit card

Prefer to pay by credit card? We accept the most commonly used cards, including for orders from abroad.

Visa

Accepted worldwide and processed instantly, with the trusted security of Visa.

Mastercard

Just as widely usable as Visa and processed instantly, wherever you order.

American Express

Using an Amex? We accept that too, with the same secure processing.

Maestro

Pay directly from your account with your Maestro card, without a credit card.

UnionPay

The largest card provider in the world, handy for customers who pay with UnionPay.

Other payment methods

In addition to the options above, we offer two more alternatives.

MobilePay

Popular payment app in countries like Denmark and Finland.

Manual bank transfer

Transfer the amount yourself, stating your order number. Your order goes out as soon as the payment comes in, so this takes a little longer.

FAQ about payments

Which payment method is best to use in the Netherlands?

In the Netherlands, it's best to use iDEAL, the most popular and fastest payment method. You pay directly in your own banking environment, with no extra costs.

Can I pay later at TechPunt?

Yes, at TechPunt you can pay later with Klarna. You check out your order at home first and only pay within Klarna's payment term.

How do I pay from Belgium?

From Belgium, the easiest way to pay is with Bancontact. This method works with all Belgian banks, including KBC, Belfius and ING.

Is paying at TechPunt safe?

Yes, paying at TechPunt is safe. All payments are handled over a secure connection, so your details are always protected during checkout.

Not completely happy or want to send something back? At TechPunt you can arrange your return easily within 14 days. Below you'll read exactly how returns work, how to report a defect under warranty and where to send your package.

Returns within the return period

You can return your order within 14 days of the purchase date, without giving a reason. The product does need to be in as-new condition and returned in the original, undamaged packaging. There's an exception for earbuds due to hygiene: we can't take back opened earbuds. Read more in our Terms and Conditions.

Reporting a defect within the warranty period

On all products you buy at TechPunt, you get 2 years of manufacturer's warranty as standard. The warranty covers technical defects. User damage and improper use aren't included. Is your product defective? Then we'll gladly receive it back for handling. Read more in our Terms and Conditions.

FAQ about returns

How long do I have to return an item?

You have 14 days after the purchase date to return your order, without giving a reason. The product must be returned in as-new condition in the original packaging. There's an exception for opened earbuds due to hygiene.

Who pays the return costs?

If you're sending something back because you don't like it, you pay the return costs yourself. In case of a defect or a wrongly delivered product, we'll cover the return costs and you'll receive a return label.

Can I exchange a product?

A direct exchange isn't possible. You send the product back and place a new order, so you'll have the right product at home quickly. Did we deliver something wrong? Then we'll arrange the return label and send you the correct product.

When will I get my money back?

After we've correctly received your return, we'll refund the full purchase amount as quickly as possible. Please allow for a processing time of usually a few days.

What about warranty on large products?

A 2-year warranty applies to larger products too. The handling sometimes runs via the supplier and can therefore take a little longer, so we don't state a fixed turnaround time for it.