Privacy policy

Our webshop is built with software from Shopify. Personal data that you provide to us for the purpose of our services is shared with this party. Shopify has access to your data in order to provide us with (technical) support; they will never use your data for any other purpose.

Based on the agreement we have entered into with them, Shopify is obligated to take appropriate security measures. These security measures consist of the use of SSL encryption and a strong password policy. Shopify is a certified processor of credit card data. Shopify uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored.

Shopify reserves the right to share collected data within its own group of companies in order to further improve its services, and takes into account the applicable legal retention periods for (personal) data. Your data may be processed in the United States; this transfer is covered by the EU-U.S. Data Privacy Framework.

Klaviyo

Our website uses Klaviyo, a third party that handles the email traffic originating from our website and the sending of any newsletters. Newsletters and marketing emails you receive from us are sent via Klaviyo's servers. To do so, Klaviyo processes your name, email address and information about your orders and your use of our website, so that we can send you relevant messages. Klaviyo will never use your data for its own commercial purposes.

At the bottom of every email that is sent automatically via our website, you'll find the 'unsubscribe' link. If you click it, you'll no longer receive marketing emails from our website. Your personal data is stored securely by Klaviyo. Klaviyo uses cookies and other internet technologies that reveal whether emails are opened and read. Klaviyo is a U.S. company; your data may be processed in the United States. The EU-U.S. Data Privacy Framework applies to this transfer, and we have entered into a data processing agreement with Klaviyo.

Gmail

For our regular business email traffic, we use the services of Gmail. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Gmail does not have access to our mailbox, and we treat all our email traffic confidentially.

To handle (part of) the payments in our webshop, we use the Shopify Payments platform. Shopify Payments processes your name, address and place of residence details, and your payment information, such as your bank account or credit card number. TechPunt B.V. has taken appropriate technical and organizational measures to protect your personal data.

Shopify Payments reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. In the event of a request for deferred payment (credit facility), Shopify Payments shares personal data and information regarding your financial position with credit rating agencies. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of Shopify Payments' services for which they engage third parties. Shopify Payments does not retain your data longer than is permitted under the statutory retention periods.

We collect reviews through the Kiyoh platform. If you leave a review via Kiyoh, you are required to provide your name and email address. Kiyoh shares this data with us so that we can link the review to your order. In some cases, Kiyoh may contact you to ask for clarification on your review.

In the event that we invite you to leave a review, we share your name and email address with Kiyoh. They use this data solely for the purpose of inviting you to leave a review. Kiyoh has taken appropriate technical and organizational measures to protect your personal data. Kiyoh reserves the right to engage third parties for the purpose of providing its services; we have given Kiyoh permission to do so. All the safeguards mentioned also apply to the parts of the service for which Kiyoh engages third parties. Kiyoh is a Dutch company; your data is processed within the European Union.

When you place an order with us, it is our job to have your package delivered to you. We use the services of DHL, DPD and UPS to carry out deliveries. Which carrier delivers your package depends on, among other things, the product, your location and the chosen shipping option.

To do this, it is necessary for us to share your name, address and residence details, and where needed your email address and/or phone number for track & trace notifications, with the relevant carrier. DHL, DPD and UPS use this data only for the purpose of carrying out the agreement. In the event that these carriers engage subcontractors, they will also make your data available to those parties.

To keep track of our administration and bookkeeping, we use the services of Exact. We share your name, address and residence details, and information related to your order. This data is used to administer sales invoices. Your personal data is transmitted and stored securely. Exact is bound by confidentiality and will treat your data confidentially. Exact does not use your personal data for any purposes other than those described above.

You always have the right to view the data we process (or have processed) that relates to you or can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send a copy of all the data to the email address we have on file, along with an overview of the processors who hold this data, stating the category under which we have stored this data.

You always have the right to have the data we process (or have processed) that relates to you or can be traced back to you corrected. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send a confirmation to the email address we have on file stating that the data has been corrected.

You always have the right to have the processing of data that relates to you or can be traced back to you restricted. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send a confirmation to the email address we have on file stating that the data will no longer be processed until you lift the restriction.

You always have the right to have the data we process (or have processed) that relates to you or can be traced back to you transferred to another party. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send transcripts or copies of all the data about you that we have processed, or that has been processed on our behalf by other processors or third parties, to the email address we have on file. In such a case, we will most likely no longer be able to continue providing our services, because the secure linking of data files can then no longer be guaranteed.

Where applicable, you have the right to object to the processing of your personal data by or on behalf of TechPunt B.V. If you object, we'll immediately stop processing the data pending the handling of your objection. If your objection is justified, we'll make copies and/or duplicates of the data we process (or have processed) available to you and then permanently stop the processing.

You also have the right not to be subject to automated individual decision-making or profiling. We don't process your data in a way that makes this right applicable. If you believe this is the case, please contact our privacy contact person.