Returns and Exchanges
Not completely happy or want to send something back? At TechPunt you can arrange your return easily within 14 days. Below you'll read exactly how returns work, how to report a defect under warranty and where to send your package.
Returns within the return period
You can return your order within 14 days of the purchase date, without giving a reason. The product does need to be in as-new condition and returned in the original, undamaged packaging. There's an exception for earbuds due to hygiene: we can't take back opened earbuds. Read more in our Terms and Conditions.
Send an email to info@techpunt.nl with your order number and a note that you'd like to return your item.
Download the return form, fill it in completely and include it with your return shipment.
Send the product back in the original packaging and without signs of use to our return address, together with the form.
As soon as we receive your return in good condition, we'll refund the full purchase amount as quickly as possible.
Who pays the return costs?
If you're sending something back because you don't like it, the return costs are at your own expense. Is your product defective or did we deliver the wrong item? Then we'll cover the return costs and send you a return label.
Return address
TechPunt
Koningsbergenweg 16
3771 NS Barneveld
Netherlands
Reporting a defect within the warranty period
On all products you buy at TechPunt, you get 2 years of manufacturer's warranty as standard. The warranty covers technical defects. User damage and improper use aren't included. Is your product defective? Then we'll gladly receive it back for handling. Read more in our Terms and Conditions.
Send an email to info@techpunt.nl with your order number and a note that there's a defect.
Describe the defect as clearly as possible, ideally with a photo, so we can help you further right away.
We'll contact you as soon as possible about the next steps, from repair to replacement.
FAQ about returns
How long do I have to return an item?
You have 14 days after the purchase date to return your order, without giving a reason. The product must be returned in as-new condition in the original packaging. There's an exception for opened earbuds due to hygiene.
Who pays the return costs?
If you're sending something back because you don't like it, you pay the return costs yourself. In case of a defect or a wrongly delivered product, we'll cover the return costs and you'll receive a return label.
Can I exchange a product?
A direct exchange isn't possible. You send the product back and place a new order, so you'll have the right product at home quickly. Did we deliver something wrong? Then we'll arrange the return label and send you the correct product.
When will I get my money back?
After we've correctly received your return, we'll refund the full purchase amount as quickly as possible. Please allow for a processing time of usually a few days.
What about warranty on large products?
A 2-year warranty applies to larger products too. The handling sometimes runs via the supplier and can therefore take a little longer, so we don't state a fixed turnaround time for it.
